FAQ
Frequently Asked Questions / FAQ
Top FAQ / What time is check-in and check-out?
Check-in is from 3:00 PM on the day of arrival.
Check-out is until 10:00 AM on the day of departure.
If you arrive earlier and your room is already prepared, we will be happy to accommodate you before the standard check-in time. Otherwise, we will gladly offer luggage storage or the option to park your car.
If you need to depart later, please contact the reception desk. We will be happy to check the current possibilities depending on the hotel occupancy.
Is the reception open 24 hours a day?
Yes, the hotel reception is available to guests 24 hours a day. We will be happy to assist you with information about Prague, taxi reservations, restaurant recommendations, or any other request during your stay.
Top FAQ / What are the cancellation conditions for the reservation?
We offer reservations in two rate options: a standard rate with free cancellation up to 2 days before arrival, or a discounted non-refundable rate, which cannot be canceled.
Detailed cancellation conditions are always listed with the specific rate and also in the reservation confirmation.
Do you serve breakfast at the hotel?
Yes, we serve a rich buffet breakfast for our guests every day from 7:00 AM to 10:00 AM.
Breakfast is included in the accommodation price.
If you are leaving very early in the morning, we will be happy to prepare a breakfast package to go upon request.
Does the hotel have its own restaurant?
Hotel Silenzio does not have a restaurant open for lunch or dinner. We offer breakfast and a lobby bar.
There are many very good restaurants and cafés in the immediate vicinity of the hotel, and we will be happy to recommend them to you at the reception.
Does the hotel have luggage storage?
Yes, we provide free luggage storage for our guests both before check-in and after check-out.
Does the hotel have conference facilities?
Yes, the hotel offers a conference room suitable for business meetings, training sessions, or presentations.
The room has a capacity of up to 40 people and is equipped with a projector, projection screen, flipchart, and Wi-Fi. Upon request, we can also arrange a coffee break or catering.
How to get to us
How can I get to the hotel from Václav Havel Airport Prague?
Public Transport:
The journey by public transport from the airport takes approximately 30 minutes.
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Trolleybus 59 to the Divoká Šárka stop
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Transfer to tram 20 or 26 to the Thákurova stop
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From there, the hotel is about a 10-minute walk
Taxi:
A taxi or Uber will take you directly to the hotel in approximately 15–20 minutes.
How can I get to the hotel from Prague Main Railway Station?
Public Transport:
The journey takes approximately 20 minutes.
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Metro line C (red line) to Muzeum
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Transfer to metro line A (green line) to Dejvická, exit E3 in the direction of travel
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Transfer to tram 20, 26, or 2 to the Thákurova stop
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The hotel is about a 10-minute walk from there
Taxi:
A taxi or Uber will take you to the hotel in approximately 15 minutes.
Does the hotel have an elevator?
Yes, the hotel is equipped with an elevator, and all our rooms are easily accessible by lift.
Is the hotel non-smoking?
Yes, all rooms and indoor areas of the hotel are non-smoking.
Smoking is permitted only in the designated outdoor area in front of the hotel or on the terraces of the Deluxe rooms and Suites.
Does the hotel have bicycle storage?
Yes, we offer secure bicycle storage for our guests. Bicycles can be stored in our hotel garage.
Is there Wi-Fi in the hotel?
Yes, free Wi-Fi is available in all rooms and throughout the common areas of the hotel.
Top FAQ / Is it possible to park at the hotel?
Yes, parking is free for hotel guests. However, parking spaces are limited due to the hotel’s capacity, so we recommend reserving a parking space in advance.
Does the hotel have electric vehicle charging stations?
Currently, the hotel does not have an electric vehicle charging station.
Can I bring a pet with me?
We are very sorry, but pets are not allowed in the hotel. Thank you for your understanding.
Top FAQ / Do you offer facilities for children?
Yes, for our youngest guests we will be happy to provide:
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a baby cot in the room
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a high chair at breakfast
Please inform us in advance so we can prepare everything for you.
Do children receive a discount on accommodation?
Yes, children up to 3 years old stay free of charge if they use a baby cot or share a bed with their parents.
Is it possible to add an extra bed to the room?
Our rooms are not designed for extra beds or additional guests beyond the standard room capacity.
For families or small groups, we recommend booking the Suite with Terrace, which can accommodate up to 4 guests, or two Double Rooms with the option of connecting them.
Can you accommodate food allergies or special dietary requirements?
Yes, we will be happy to do our best to accommodate your needs.
If you have a food allergy or dietary restriction, please inform us ideally in advance or upon arrival. Our breakfast staff will do their best to take your requirements into account.
What payment methods do you accept?
At the reception we accept the following credit cards: Visa, MasterCard, Maestro, American Express, JCB, Diners Club, and UnionPay.
Payment can also be made in cash in Czech crowns (CZK) or euros (EUR).
Are the rooms air-conditioned?
Yes, all our rooms are equipped with built-in air conditioning with individual controls, so you can set the temperature according to your preferences.
Didn’t find the answer to your question? Our reception team will be happy to assist you.