GDPR

These Terms were last updated on March 13, 2025

Introduction

These Privacy Policy Terms describe how our company, CooLiving accommodation s.r.o., collects, uses, and protects the personal data of our customers in accordance with the General Data Protection Regulation (GDPR).

What Personal Data We Collect

We collect the following categories of personal data:

• First name and last name
• Contact details (email, phone number, address)
• Payment information
• Information about reservations and services

Purpose of Personal Data Processing

We process your personal data for the following purposes:

• Processing reservations and providing services
• Billing and payment management
• Communication with customers regarding reservations and services
• Improving our services and customer support
• Handling any inquiries or complaints

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent (where you have given consent)
• Performance of a contract (where processing is necessary to fulfill a contract)
• Legitimate interest (our legitimate interests in providing services)

Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Data Subject Rights

You have the following rights:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing

How to Contact Us

If you have any questions regarding these Terms or the processing of your personal data, you may contact us at:

• Email: info@hotelsilenzio.cz
• Address: CooLiving accommodation s.r.o., Na Karlovce 2565/1b, Prague 6 – Hanspaulka

Changes to These Terms

These Terms may be updated periodically. We will inform you of any changes via email or by publishing them on our website.