Terms & Conditions

Terms and Conditions were last updated on 1. 11. 2024

Terms and Conditions for Accommodation at Hotel Silenzio

1. Introduction

These terms and conditions (hereinafter referred to as “Terms”) govern the relationship between Hotel Silenzio (hereinafter referred to as “Hotel”) and the guest (hereinafter referred to as “Guest”) who books accommodation at the Hotel.

2. Reservations

2.1. Reservations can be made by phone, email, through third parties (e.g. Booking.com) or through the Hotel’s website.

2.2. When making a reservation, the Guest is required to provide valid personal data and contact information.

2.3. The reservation is considered valid after confirmation by the Hotel or an authorized third party (e.g. Booking.com)

3. Prices and Payment

3.1. Prices for accommodation are listed on the Hotel’s website and may change.

3.2. Payment may be required in advance or upon arrival. We accept various forms of payment (cash, credit cards, push payments, bank transfer).

3.3. In case of non-payment of the reservation, the hotel has the right to cancel it.

4. Cancellation policy

4.1. Cancellation of the reservation is possible free of charge 96 hours before the planned arrival.

4.2. In case of cancellation less than 96 hours before arrival, the hotel reserves the right to charge a cancellation fee according to the applicable cancellation policy

5. Arrival and departure

5.1. Arrival (check-in) is possible from 15:00.

5.2. Departure (check-out) is required by 10:00.

5.3. The guest has the option to request an earlier arrival or a late departure, both options are subject to availability and may be associated with additional fees.

6. Guest rights and obligations

6.1. The guest is obliged to comply with the hotel rules and rules of conduct.

6.2. The guest is responsible for any damage caused during the stay and the hotel reserves the right to claim compensation.

6.3. The guest may not carry out any activities in the hotel that could damage other guests or the hotel’s property.

7. Hotel liability

7.1. The hotel is not responsible for any loss or damage to the guest’s property during the stay.

7.2. The hotel reserves the right to change rooms for operational reasons with prior notice to the guest.

8. Final provisions

8.1. These terms and conditions are valid from 1.11.2024 and replace all previous terms and conditions.

8.2. The hotel reserves the right to change these terms and conditions at any time. Changes will be announced on the hotel’s website.

8.3. All disputes arising from these terms and conditions will be resolved before the competent court in Prague